Shipping and returns
Shipping your package
Packages are usually shipped within 2 days after receipt of payment and sent via an express courier, we will provide a link to check the progress of your package online.
Shipping costs include packaging and postage costs.
Packaging costs are fixed, while transport costs vary based on the total weight of the shipment. We recommend that you group your items in a single order. We cannot group two separate orders placed separately, and shipping costs will be applied to each of them. Your package will be sent under your responsibility, but special attention is paid to fragile objects.
The boxes are reasonably sized and your items are well protected.
In some cases, packaging and shipping costs are free.
WITHDRAWAL, RETURN AND REFUND (TO A PRIVATE INDIVIDUAL)
Withdrawal
Pursuant to articles. 64 et seq. of Legislative Decree 206/05: the right of withdrawal is applicable to buyers without a VAT number and who do not purchase for business purposes, without the need to provide explanations.
The customer who intends to exercise this right must, within 10 days of receiving the goods, contact us to agree on the return by sending a request via email to info@galleria1957.it
The costs of returning the product are at the customer's expense, the product must be sent to the assistance center to check the integrity of the product and the packaging which must be complete as upon receipt.
The product must be shipped within 5 days from the date of communication of "Return Authorization" under penalty of forfeiture of the condition.
The return authorization and the appropriate parcel label will be sent to the buyer who must provide at his own expense, to send the appropriately packaged product to the address of our warehouse within 10 days.
Refund
The refund will be made in the same way as the payment was made, no different refund requests will be accepted.
The refund of the amount paid will be made, net of shipping costs, within 10 days of receiving the return and with a 30% deduction due to the loss of virginity of the packaging which does not allow us to put the product back on sale as "factory new" but rather to offer it at a discount on used sales channels.
The buyer cannot arbitrarily return a product for any reason without our prior authorization.
Under no circumstances can we be held responsible for damage or loss of a product entrusted to a carrier external to our organization.
WE ADVISE you to carefully evaluate your purchases. If you have doubts, uncertainties or concerns, ask to be contacted by telephone by one of our sales experts, who will be able to advise you and explain the characteristics and details of the items we sell.